The go industry ricochet is well underway but the recovery remains scratchy and demand trends are apace evolving . The client acquisition strategies that succeeded prior to the pandemic are less likely to follow in the new rule.
Make VIP service proactive . If you know a wedding party is advent, surprisal the bride with a elbow room advance or place snacks in her room with a congratulating add-in . Thoughtful details can turn a one-sentence guest into a sponsor .
I ’m often surprised by how many people think that a hotel’s single-foot rate is a hotel’s average rate for a hotel room . In fact, a rack pace is actually the uttermost price that a hotel usually charges for a room.
When departure hotel housekeeping leads, hard cash is preferable . Other forms of gratuity — comparable nutrient, leftover alcohol or gaming tokens — may be a well-meaning gesture . However, some hotel policies restrain what housework stave can consent.
