In a recent world study conducted by Revinate, 68% of travellers said they would feel more comfortable reversive to a hotel they’ve stayed at earlier . Many of the highest value nodes in the world have already stayed at your hotel . These repeat guests are cheaper to land back to your prop and incline to spend sir thomas more than new visitants . Revinate’s study also found that repetition guests expend 67% more during their stay than new nodes . This attractive pool of potential clients is seated in your edgar albert guest database and we’ll take the air through and through how to attract them.
Thanks to the advancements in modern technology, everything you motive to know is on the tip of your fingertips, and that includes engagement for the perfect category hotel room too . There are already several move web sites that will present you an idea of the hotel creature comforts, as well as a comparison on the room costs.
A better strategy is to call the front desk ahead of time and let them know around your special juncture, which grants staff metre to fix.
Implement a data collection process when guests break in . This way you can gather accurate contact details from nodes whose information may wealthy person been masked through OTA engagements . With this data, hotel managers can figure solid relationships with clients through individualized communication, from pre-reaching to mail service-stay on.
