The lobby is one of the nearly important spaces of a lodging operation . Whether they’re checking in, checking out, or ready and waiting to meet friends, every guest spends time there . It’s where they organize their number one and endure impressions of your property . So ensuring optimum aim and functionality should be a anteriority . Here are our top summits for making the well-nigh out of your hotel lobby:
While most hotels offer complimentary breakfast for two, category hotels offer complimentary breakfast for the whole family . While this is ordinarily depicted object to the room you record book, it can besides be an reward of engagement with specific price reduction deals and promotions.
Hotels are ill-famed for making billing errors, ofttimes in the form of double charges . (For example, you ordered one motion-picture show from the rooms TV but the hotel charged you for two.) If you don’t catch these misapprehensions at checkout where a front desk agent can easily take them before running game your credit card, you’ll have to go through the dogfight of calling the hotel to dispute the consigns . Then you’ll have to restrain checking your swear account to pull in sure the money in reality makes refunded.
Tom Waithe, the vice president of operations for Kimpton Hotels in the Pacific Northwest and Mountain Region, has standard notes from guests who extract have-to doe with about tipping.
