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Treating every client ilk a VIP makes positive, memorable experiences that create them need to getting even . Train your staff to act with a sense of urgency for every asking . Mistakes and mishaps are inevitable, but going above and beyond can turn a negative position into a positive one .
Write a observe . If you dont leave alone a tip (or eve if you do), committal to writing a give thanks-you bankers bill to your housekeeper is one way of sharing your appreciation . You let no idea how much a mention agency to them, says Ed Bell, theater director of housework at a Westin go up Chicago . A thank-you note gos so far, because their job is thankless for what they do.
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