In a recent global study conducted by Revinate, 68% of travelers said they would feel more comfy returning to a hotel they’ve stayed at earlier . Many of the highest value clients in the world have already stayed at your hotel . These take over guests are cheaper to land back to your property and lean to spend more than new visitants . Revinate’s survey likewise found that repeat guests expend 67% more during their stay than new guests . This attractive pocket billiards of electric potential clients is sitting in your guest database and we’ll walk through how to attract them.
While a picture is worth a m words, a moving look-alike gives you depth . Don’t restrain your mixer media content to fair still imaging, offer your potential clients the chance to think themselves there with a video . Show people what it’s like to spend a day in your hotel and show up real people exploitation the comforts . Take, for example, The Sheraton Gateway at LAX, who wanted to reimagine what was expected of an aerodrome hotel . With the assistant of video, they transformed their hotel from a locate to but crash during a stop, to a destination worthy of exploring all of Los Angeles from.
In most suits, it’s easy to double-check the hotel’s itemisation . Google Maps is great for quickly corroboratory a hotel’s location . Recent hotel critiques are too a helpful source of info.
Time and try invested into expanding your hotel’s database pay off with highly high give backs on investing . As the industry rebounds, rivet on growing and maintaining your base of loyal, repeat nodes . Create physical processes to collect, clean, keep, and action on edgar guest information - finding the right Hotel CRM is key . The good news is that many of these vital processes can be machine-controlled via technology partners ilk Revinate.
