The lobby is one of the virtually important blanks of a lodging operation . Whether they’re checking in, checking out, or ready and waiting to sports meeting acquaintances, every guest passes time there . It’s where they organise their first and live impressions of your property . So ensuring optimal intent and functionality should be a precedency . Here are our top tips for making the well-nigh out of your hotel lobby:
Treating every client ilk a VIP makes positive, memorable haves that create them require to return . Train your staff to act with a common sense of urgency for every request . Mistakes and mischances are inevitable, but going above and beyond can grow a negative situation into a positive one .
Housekeepers at hotels see everything from straight-out stealing (stolen relievers and blankets) to guests who leave to recall valuables from the hotel safe . The next time you hold into a hotel, here is how to be the hone hotel node.
Calling a handler to see what room is available (it ordinarily helps to mention if its a special juncture)
