The key to an inviting antechamber is integration . Instead of designing a traditional lobby with a front desk and picayune else, try to portmanteau word in other functional zones . Places to lounge, puts to eat, lays to work—a multifariousness of seating selections testament turn your entrance hall into a moral force blank space your nodes can enjoy, instead of just pass through . And if your staff are fitted out with a tab, you can skip the traditional front desk altogether.
Measuring client service performance with customer service surveys is the topper way to ease up areas of improvement for your hotel; its as well a peachy way to regain out where you excel . The bulk of clients delimit service by how apace and efficiently their proceeds was addressed and fixed . Take your surveys seriously and include your staff in the procedure.
Bownes and his team are also happy to offer advice on where to eat such as Luca or St John.
Negotiate , not pay, for upgrades . Instead of reservation the fanciest elbow room in the station, book a depress-rate room and so ask for an promote . If youre traveling at an off-blossom time, you let a higher gamble of moving up to a vacant, ameliorate room at delay-in.
