The lobby is one of the near crucial spaces of a lodging operation . Whether they’re checking in, checking out, or ready and waiting to sports meeting friends, every guest spends time there . It’s where they organize their number one and go impressions of your property . So ensuring optimum purpose and functionality should be a priority . Here are our top crests for making the about out of your hotel lobby:
Train your staff to recognise the better spots in your location . Guests will often ask staff for dining good words and tips on things to do spell they are in town . If every employee knows a few great eating houses and museums, guests volition be impressed .
Bownes states : “This agency you can enjoy the Sunday and then derail on the check to work on the Monday.”
Interactions with staff . Housekeepers normally do their illusion piece you’re away from your room so they don’t disturb your bide . But sometimes you mightiness interact in person — for example, when making a quick trip back to your room midday . A positive interaction with housekeeping mightiness warrant a higher tip for friendly guest service.
