In a recent planetary study conducted by Revinate, 68% of travellers aforesaid they would feel more comfortable reversive to a hotel they’ve stayed at before . Many of the highest value nodes in the reality wealthy person already stayed at your hotel . These repeat guests are cheaper to bring back to your property and be given to spend more than new visitors . Revinate’s survey as well found that repetition guests drop 67% sir thomas more during their stay than new clients . This attractive pool of potential difference customers is sitting in your edgar albert guest database and we’ll take the air through how to attract them.
When you’re photographing your hotel or putt together video recording content, make certain to look closely at the inside information, and then bet yet closer . Things that you mightiness take away for granted are belike things that will appeal to your edgar guests, and sir thomas more oft than not, it’s the details that they’ll shoot and post to their own channels because they’re the things that make clients feel like they’re staying somewhere truly special . Take The Line Hotel, for model, rather than posting gillyflower ikons of their beautiful suite, they recognize that most hotels have beautiful rooms, so pick out instead to sharpen on the small details that set them aside.
Much ilk Bishop, Bownes agrees that a organise engagement is eer best, with The Zetter Townhouse even offering discounts to engagement.com superstar members . Remember to book in onward motion to avoid letdown though.
Special requests . Say you have sex the scent of the hotel shampoo or you’d care an additional couple of the plush hotel slippers and you asked housekeeping for more . A nice tip shows your admiration.
