It ’s no hush-hush that health and refuge are top of mind for travelers in the rebound . In fact, Revinate’s survey shows that safety, cleanliness, and pandemic gamble-mitigating measurements are top priorities for travellers - even out topping monetary value and location as decision-fashioning factors for the beginning time eer . Hotels looking to understate cancellations are wise to create pre-comer “make clean theater” campaigns educating nodes astir health measures taken on prop and in destination to boost authority lead up to every trip . Running campaigns that communicate health measures that your belongings has taken can as well influence guests to book with your hotel in the first home . During multiplication of precariousness, clear and transparent communication is the key to ingraining sureness and driving bookings.
Treating every client ilk a VIP creates positive, memorable experiences that create them need to return . Train your staff to act with a sense of urgency for every request . Mistakes and mischances are inevitable, but departure above and beyond can turn a negative position into a positive one .
Hidden fees, complex cancellation policies, and sequent deposits are just approximately of the surprises that may show up on your hotel charge at checkout time . Follow these five-spot steps to avoid sticker stupor.
Always hold the Reviews BEFORE you BOOK YOUR HOTEL ! Not all hoteliers are reliable, and not all guests are on the good side!
