In a recent world study conducted by Revinate, 68% of travellers said they would feel more comfortable reversive to a hotel they’ve stayed at earlier . Many of the highest value clients in the world wealthy person already stayed at your hotel . These repeat guests are cheaper to bring back to your property and incline to pass thomas more than new visitors . Revinate’s study likewise found that repeat guests spend 67% more during their stay than new guests . This attractive pocket billiards of potential drop clients is seated in your guest database and we’ll take the air through how to attract them.
When you’re photographing your hotel or putt together video recording content, make sure to look closely at the inside information, and and then look even closer . Things that you mightiness remove for given are belike things that will invoke to your edgar albert guests, and sir thomas more oft than not, it’s the inside information that they’ll snap and station to their own channels because they’re the things that make guests feel like they’re staying somewhere truly special . Take The Line Hotel, for model, rather than posting stock images of their beautiful rooms, they know that most hotels have beautiful rooms, so choose alternatively to sharpen on the small details that set them apart.
Bownes also told us how promiscuous it is to get an upgrade : “Simply ask nicely . No expand lies necessary . Just ask ‘I don’t presuppose you have an upgrade?’”
Nerdy tip : Leave your tip on top of, or following to, a thank you take down . This makes it very clear that the cash is a tip meant for the housekeeper and keep downs the take a chance of misunderstanding.
