Housekeeping comes early . Exactly 100 per centum of the time I’ve wanted to nap in and forgot to put out the sign, housework backwashes me up . In how many languages do you know how to say “get along back afterward, delight?” For me, when woken from a deep slumber, a guttural none.
Treating every node like a VIP makes positive, memorable haves that create them want to paying back . Train your staff to act with a mother wit of urgency for every request . Mistakes and mischances are inevitable, but departure above and beyond can grow a negative position into a positive one .
I had a lot of fun researching this station, and even found a few great books around hotels, and the cordial reception industry . Hope you enjoy them as much as I did!
Interactions with staff . Housekeepers ordinarily perform their legerdemain while you’re away from your room so they don’t interrupt your abide . But sometimes you might interact in person — for exercise, when qualification a quick trip backwards to your room high noon . A positive interaction with housekeeping might warrant a higher tip for friendly guest service.
